The holder of a valid ticket is admitted to the hall on the condition that the holder agrees, and by use of the ticket does so agree in favour of the show producer (Enthusiast Gaming Live Inc. herein referred to as EGLX), to the following terms and conditions. Any violation of these terms will entitle EGLX to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission, and/or expel a ticket-holder, in each case without payment of any refund or other compensation.

Any person entering the hall, regardless of age, must hold a valid ticket.

The ticket is a personal, revocable license. Lost, stolen or destroyed tickets will not be honoured. Tickets may not be resold or offered for resale by anyone without the permission of EGLX and may not be resold at a price exceeding their face value at any time. EGLX reserves the right to cancel any tickets they believe to have been purchased fraudulently.

The ticket may not be used for advertising, promotion or for any other trade purposes.
Tickets obtained from any source other than EGLX or their authorized agents may be lost, stolen, or counterfeit tickets and may not be honoured.

Tickets are not refundable under any circumstances other than cancellation of the event. In the instance of event cancellation, the full value of the ticket (less any booking fees, transaction fees, credit card charges and insurance) will be refunded. Refund requests must be received within 7 days of the cancellation notice. Ticket holders will be informed of any cancellation.

The license may be withdrawn and admission refused at any time upon refunding the printed purchase price, including in the event of cancellation of the event.

All events and programs or program portions are subject to change. Due to the nature of live performance, EGLX does not warrant that the ticket-holder will be satisfied with the performance or that it will be free of technical difficulties.

There is no obligation to refund monies or exchange tickets if EGLX alters or varies the program due to events or circumstances beyond its control. All Tickets sold are subject to line-up changes.

There is no obligation to refund monies or exchange tickets should EGLX subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer.

The ticket-holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the performance, whether occurring prior to, during or after the event and releases EGLX from all liability.

The Rules and Regulations of the venue and EGLX, for which Tickets were purchased, must be adhered to.

EGLX has a firm code of conduct which can be viewed on our website, and any violation of its terms will not be tolerated. In brief, actions which constitute Harassment, abuse, homophobia, racism, ableism, violence, sexual Harassment or abuse will result in expulsion from the venue with no refunds given.

Venue management (MTCC) reserves the right to refuse admission and may conduct security searches on entry. Should a ticket-holder be refused entry for any reason, including but not limiting to how they are dressed, EGLX is not liable to refund the ticket-holder for the ticket they have purchased.

The following items are restricted, may not be brought into the hall and may be confiscated by security staff: alcoholic beverages, illegal drugs, and weapons of any kind. The ticket-holder consents to a reasonable examination of the holder’s person and belongings to ensure compliance with these terms.

A ticket-holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by EGLX or its representatives to be objectionable or disturbing to other patrons.

Tickets may be restricted to a maximum number per person. EGLX reserves the right to cancel tickets purchased in excess of this number.

Purchase of any EGLX ticket includes the consent of the ticket holder to be filmed, photographed, or sound recorded as members of the audience while at EGLX.

Tickets and Merchandise ordered from the EGLX website are subject to Canadian and Ontario taxes which are outlined on EGLX receipts and invoices. Ticket-holders will be responsible for payment of any taxes.

Showpass collects a small service fee on each ticket purchased through the Showpass online ticketing platform.

EGLX uses Showpass and Stripe to collect and process all online transactions. Card details are entered on a secure page. No personal details will be passed on to third parties. EGLX does not accept any liability for any losses or claims arising from any inability to access the website, any interruption or any failure to complete a transaction.

For any queries or help, please email the EGLX team at [email protected] (office hours are weekdays, 10am – 6pm).

All of these terms and conditions are governed by Canadian law.


BOGO 50% OFF Terms:  Flash sale tickets are subject to all general EGLX terms and conditions. Promotion is valid for the EGLX 2019 event on October 18-20, 2019. Promotion is only applicable to Weekend Passes, Tournament Passes, and Adult Day Passes, and can only be purchased on eglx.com. Ticket’s Transaction ID can then be used to register for tournaments on Smash.gg (you will be prompted to include your Showpass Transaction ID during registration).

How to use the voucher:  To redeem this voucher, scan the barcode at the point of sale in the EGLX merchandise booth at EGLX 2019 in Toronto.

Validity:  This voucher is valid starting Friday October 18th at 3:00pm, ending Sunday October 20th at 6:00pm. Voucher is only redeemable on-site at Enthusiast Gaming Live Expo held at the Metro Toronto Convention Centre in Toronto.

 Offer:  Voucher applies to all brand merchandise on display at EGLX. All offers are subject to availability. EGLX may amend or withdraw the voucher at any time without prior notice. Should there be any disputes, EGLX’s decision is final.

 Value:  This voucher is valued at 10% off specific ticket types (Weekend and Adult Day Passes). This voucher has no monetary value. The offer applies to the value of the order, excluding delivery costs (if any apply) and are subject to our general Terms and Conditions. Please note that discounts cannot be combined and only one offer can be applied to any order or presented at any one time. Items already reduced in price are also excluded from voucher offer. A voucher is redeemable in its entirety only and may not be redeemed incrementally. A voucher does not cover additional tax or service fees.

 Contact:  Please write to us at: [email protected] if you have any questions or need further clarification. Offer good for new registrants only. This offer cannot be applied to previously purchased tickets.

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